is an automated loan origination and portfolio management solution for community lenders — banks, credit unions, CDFIs, loan funds, and foundations. We've built the "Squarespace for Lenders", a white labeled platform with end-to-end functionality for application intake, origination, task management, underwriting, closing, servicing, and reporting. LoanWell automates the back office so the community lenders can do what they do best — fund our local small businesses. We are a mission-driven FinTech, helping increase access to capital for those typically left out of the financial system and improve access to affordable capital for the small businesses that power our local and national economies.
We value people who can have an opinion yet commit even when they disagree. We talk through ideas and challenge each other, but all remember that we’re here for the same purpose: to do good work together and provide greater access to capital for all. That comes with direct feedback, openness to each others’ experience, and willingness to show up for each other as well as for the technical work at hand. We’re in this for the bigger picture.
THE POSITION
The Technical Project Manager is a senior level position that will work in close partnership with the CEO and CTO to lead the work on all aspects of product support and development. We are looking for a seasoned project manager who is capable of running our product support process, managing and balancing timelines and requirements from internal and external stakeholders. Product development will be driven alongside support through improving end-user experience and also take the form of new tooling for internal and external use. This role will require a curiosity to understand the technologies we use as well as a clear eye to maintaining the quality of our platform. We will probably ask you about your opinion about how to solve problems, so hopefully you’re excited by that. We also want you to bring your own experience to bear in verifying functionality within the platform. We're quick to trust that you can do it, and here to support you in making it so. You can expect to be counted on.
This role will also manage direct client interactions and oversee timeline and deliverable communication with customers in order to ensure project success. Demonstrable experience in these types of communication scenarios will be part of the interview process so be sure you feel comfortable in doing this type of work. You will also need to speak to your experience managing a software development team in an agile environment.
The growth plan for this role would be to eventually become more of a traditional SaaS product based project manager as our Configuration Studio becomes the source of more of our focus as a development team. Being able to keep the long term vision in mind for our platform as we work is crucial for this role to succeed.
DUTIES & RESPONSIBILITIES:
_Support Project Management | Focus of the first 90 days and continued work going forward. _
- Ensure adherence to our established support process by all parties and assist with ticket management as necessary to ensure continuous flow
- Coordinate and help plan resource allocation based on upcoming deadlines and internal prioritization feedback
- Ensure internal stakeholders are kept informed with changing issue resolution timelines
- Coach and guide team members to complete tasks and project deliverables based on priority
- Resolve conflicts related to schedule and competing priorities
_Platform Improvement Project Management | After the first 60-90 days responsible for managing projects to improve the platform. _
- Organize product development sprints and manage roadmap of features under development
- Coordinate with internal team members to plan resource allocation across the team
- Ensure internal stakeholders are kept informed with product launch timelines
- Manage platform QA process and oversee testing resources, stepping in to help verify features when needed
- Coach and guide team members to complete tasks and project deliverables based on priority
- Resolve conflicts related to schedule and competing priorities
Requirements
THE IDEAL CANDIDATE WOULD HAVE:
- 7+ years of relevant experience in software project management
- Background in community lending and/or financial services
- Familiarity with issue management tools such as Asana and communication tools such as Slack
- Motivated by the opportunity to collaboratively deliver compelling, differentiated cloud applications that delight LoanWell’s customers
- Ability to influence and motivate people across a broad variety of job functions through your relationships
- Exceptional organizational skills to manage multiple, competing priorities simultaneously, without losing sight of key goals
- Ability to demonstrate their experience managing their time well and providing accurate estimates of workload
- Bachelor’s with strong academic record with a strong preference for quantitative, finance, or technical backgrounds
- Ability to work on own initiative and in remote environments
- Ability to work in Durham, NC preferred. If remote, willingness to travel occasionally to Durham to strengthen team collaboration and increase speed of learning cycles
_If you meet 70% of these criteria, please consider applying. Women, people of color, those with non-traditional work backgrounds, people with different gender identities or those part of the LGBT community are strongly encouraged to apply. _
You will be working directly with and reporting to our CTO, Sean Doherty.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Work From Home
- Local Team Gatherings
- YMCA Discount
- Downtown Durham Parking (if applicable)