Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger competitors.
As a Sr User Researcher, you will beresponsible for creating research plans, managing research, moderating interviews and interpreting research results. You will help guide the ShareFile user experiences to the next level. Efforts that go into creating the experiences and crafting the details in our products help transform the way people work. Ongoing usability assessments and general concept evaluations are needed to assure we are delivering customer value. Advocates for users and leverages data to design our product experiences. We appreciate researchers who think deeply, problem solves, and have a good sense of humor, and love collaboration. This role requires skills both in traditional HCI practices, and data science statistical skill set required for collecting deep insights on our product portfolio experience. Responsibilities include data science, evaluation exercises, and strategic generative/ concept field research for Product Design teams.
Role Overview:
Able to understand the needs of product teams and translate them into a research plan
Familiar with creation, cognitive walkthroughs, and quantitative research methods
With guidance from research leadership, able to run everything from ethnographic studies to usability studies; can learn other methods as appropriate
With guidance, produces research reports and actionable recommendations
Attentive to detail terminology, appearance, OS standards, behaviors, and workflows
Able to conduct short, iterative studies and quickly turn around results
Develops and explores knowledge of Citrix users, needs, and identifies gaps
Able to set personal schedules and meet deadlines
Understands how research and design fit into the Citrix development process
Seeks to understand product market, competitors, opportunities and challenges
Works to deepen product and domain expertise
Independently troubleshoots issues and resolves research blockers with support
Collaborates closely and effectively with the other researchers, Design, Product Management, and Engineering; knows when to seek help
Receives, weighs, and integrates constructive feedback from others and managers
Able to schedule and prioritize work with guidance from managers
Identifies research opportunities with teams, considering goals, impact, and value
Presents research in a clear, confident, professional, and cogent manner to teams
Able to explain rationale for research methodology and insight implications
Identifies and solves problems, improves personal skills, and assists team members
Educates cross-functional team on how to conduct research with a high degree of rigor
Leverages defined research processes (ex: playbooks, templates, and process)
Helps drive UX Research team culture, processes, and documentation
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Your Superhero uniform Includes:
** **Minimum of 5 years of relevant experience in user/product/software UX research space
Experience working with cross-functional development teams
Excels at complex problem-solving and trouble-shooting
Strong project management skills and juggle multiple time-sensitive projects
Needs to have outstanding analytical skills and rigor
Solid understanding of best practices in user-centered design and research methods
Excellent written and verbal communication skills to present actionable insights
Ability to thrive in a fast-paced environment that fosters change, creativity, and flexibility
Has a strong portfolio articulating research findings, methods, and recommendations
Has working knowledge of UX industry tools e.g., Qualtrics, Userzoom, Figma, etc.
Bachelors degree in Human Computer Interaction (HCI), Human Cognition, Interaction Design, Human Factors, Cognitive Psychology preferred or related degrees; applied experience with no degree, a Masters degree with 3 years experience, or a PhD without experience also considered
Some travel may be required for customer interviews or customer events