Sr. IT Administrator / Automation Engineer role at GRAIL in Durham

GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. GRAIL, LLC is a wholly-owned subsidiary of Illumina, Inc. (NASDAQ:ILMN). For more information, please visit www.grail.com.

Lead the administration of the GSuite Environment for GRAIL. Follow policies and procedures for administering the environment including oversight of user account provisioning, de-provisioning, account management and license/cost management. Disposition legal hold and data access requests. Implement integrations between GSuite and other tools including Okta, Workday, and MuleSoft. Collaborate with cross-functional teams to ensure scalability and high availability of the SaaS environment. Manage the onboarding and maintenance of SaaS applications and services, including upgrades, patches, and bug fixes. Proactively optimize for improved efficiency and enhanced user experience. Participate in Incident Management process, troubleshooting, root cause analysis, remediation, after actions review and permanent resolution/closure.

Security and Compliance:
Implement and maintain robust security measures to protect customer data and ensure compliance with relevant industry standards and regulations (e.g., GDPR, HIPAA, SOX).Participate in regular vulnerability assessments and penetration testing to identify and address potential security risks. Establish and enforce access controls, data encryption, and backup and recovery procedures.

Performance Monitoring, Reporting and Process Optimization:
Monitor system performance metrics, analyze trends, and generate regular reports to identify areas for improvement and optimize resource allocation. Stay up to date with industry trends, emerging technologies, and best practices related to SaaS administration. Identify opportunities for process improvement and optimization by leveraging automation technologies and practices. Conduct regular reviews and analysis of existing IT processes, workflows, and tools to identify bottlenecks, inefficiencies, and areas for automation.

Automation Solution Design and Development:
Identify opportunities for automation across different IT domains, including infrastructure provisioning, configuration management, software deployment, monitoring, help desk operations, and troubleshooting. Design and develop robust automation workflows, scripts, and tools to automate repetitive tasks, enhance system reliability, and improve overall operational efficiency. Collaborate with cross-functional teams to understand business requirements and translate them into scalable and maintainable automation solutions.

Collaboration, User Support, Training and Documentation:
Document automation workflows, procedures, and best practices to facilitate knowledge sharing and ensure a consistent approach to automation across the organization. Provide training and support to IT teams to enable them to leverage automation tools and frameworks effectively. Provide technical support to internal teams, addressing their inquiries and troubleshooting issues related to the SaaS platforms. Develop user documentation, FAQs, and training materials to facilitate smooth onboarding and self-service for SaaS users.

Qualifications

• Advanced SaaS applications administration expertise, leveraging automations to reduce manual workflows, 6+ years of relevant experience. 3+ years building automations around administering IT/SaaS applications.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Advanced degree is preferred.
• Experience administering GSuite, including integrating with vendors will building to scale.
• Knowledge of automating SaaS application workflows, OKTA, MFA, SSO, user onboarding/off-boarding automation.
• Keen sense of implementing best practices and keeping security front and center while administering and writing automation processes.
• Working knowledge of tools, Python and other programming languages (e.g. Java/JavaScript, PowerShell or Bash) to develop automation workflows and tools.
• Coding experience against communicating with REST APIs, with a focus on implementing and maintaining automation solutions in an enterprise IT environment.
• Knowledge of associated tools (IDEs, GitLab, CI/CD).
• Solid understanding of data protection practices and security protocols.
• Strong problem-solving skills and ability to work effectively in a fast-paced and collaborative environment with cross-functional teams.
• Excellent written communication and verbal listening plus interpersonal skills, with the ability to interact with technical and non-technical stakeholders.

Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.

In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.

GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.