Sr. Block Storage Technical Engineer role at Lenovo in Morrisville

Lenovo in Morrisville is hiring a Sr. Block Storage Technical Engineer

This job might already be filled.

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Lenovo is a US $62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Responsibilities:

  • Provide technical support to Lenovo customers and partners for a wide range of block storage products and solutions.
  • Troubleshoot and resolve complex technical problems.
  • Provide technical guidance and advice to customers and partners.
  • Develop and deliver technical training.
  • Participate in on-call rotations to provide 24x7 support to customers and partners.
  • Work closely with other support teams, such as product engineering and customer support management, to resolve complex technical issues.

Required Qualifications:

  • 3+ years of experience in technical support for NetApp ESeries (Lenovo DE) products and solutions.
  • Strong understanding of Block hardware, software, and networking.
  • The candidate should be able to define the following concepts and be able to troubleshoot them:
    • Protocols and connectivity: FC, iSCSI, SAS, IB, NVMe Over FC
    • DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems
    • Volume Groups, Disk pools, Raid Types
    • Tiering, Thin Provisioning, Deduplication, Compression, Storage Encryption.
  • Data Protection recovery - Snapshots, Mirroring (Synchronous and Asynchronous)
  • Storage OS experience
    • Linux (RHEL, SuSE)
    • VMware
    • Windows Server OS
    • Set up and install multipath drivers

Preferred Qualifications:

  • Excellent troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • Experience with NetApp SANTRICITY Software

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.