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Description and Requirements
Responsibilities:
- Provide technical support to Lenovo customers and partners for a wide range of block storage products and solutions.
- Troubleshoot and resolve complex technical problems.
- Provide technical guidance and advice to customers and partners.
- Develop and deliver technical training.
- Participate in on-call rotations to provide 24x7 support to customers and partners.
- Work closely with other support teams, such as product engineering and customer support management, to resolve complex technical issues.
Required Qualifications:
- 3+ years of experience in technical support for NetApp ESeries (Lenovo DE) products and solutions.
- Strong understanding of Block hardware, software, and networking.
- The candidate should be able to define the following concepts and be able to troubleshoot them:
- Protocols and connectivity: FC, iSCSI, SAS, IB, NVMe Over FC
- DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems
- Volume Groups, Disk pools, Raid Types
- Tiering, Thin Provisioning, Deduplication, Compression, Storage Encryption.
- Data Protection recovery - Snapshots, Mirroring (Synchronous and Asynchronous)
- Storage OS experience
- Linux (RHEL, SuSE)
- VMware
- Windows Server OS
- Set up and install multipath drivers
Preferred Qualifications:
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent customer service skills.
- Strong written and verbal communication skills.
- Experience with NetApp SANTRICITY Software
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.