The Senior site reliability engineering team at Pendo is responsible for provisioning and maintaining cloud infrastructure from development through production for all product initiatives, and working with developers and product managers to ensure that our products are not only reliable and performant, but also cost-efficient. Our platform is built on Google Kubernetes Engine (GKE) and utilizes several other Google technologies such as Memorystore, Cloud Datastore, PubSub, Cloud Functions, BigQuery, and Vertex AI, as well as services from other vendors such as Amazon SES.
In the development process, SREs provide developers with stable and performant CI and release pipelines and development environments to facilitate frequent delivery of new product features. In production, SREs perform Tier 1 on-call and incident management functions, supporting a high-throughput platform which processes more than 15 billion events per day. To ensure the reliability of this environment for our customers, SREs work closely with developers and product managers to understand service level objectives, think through failures scenarios, and design systems which balance cost with reliability objectives. Additionally, SREs collaborate with the Information Security team to ensure that cloud infrastructure is properly secured, and that sufficient controls are in place to meet our compliance goals with respect to industry standards such as SOC 2.
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: firstname.lastname@example.org. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
The expected salary range for this role to be performed in: Raleigh, NC is $118,000- $145,000
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.