Senior Client Success Manager role at Brightly in Cary

Brightly in Cary is hiring a Senior Client Success Manager

This job might already be filled.

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

What you can expect

The Client Success team ensures our 12,000+ global clients are delighted with their solutions and services, realizing value, and achieving desired business outcomes. Client Success Managers (CSMs) are critical client advocates responsible for guiding clients after the deal closes and shaping exceptional experiences throughout their lifecycle. CSMs develop, deliver, and drive best practices for Brightly products to proactively cultivate adoption behaviors, subscription renewals and expansion opportunities. Ideal candidates have Customer Success skills, SaaS savvy and the ability to thrive in a high-impact organization.

What you’ll be doing

* Identify, document, and deliver desired client business outcomes in a Success Plan

* Ensure the satisfaction and success of your client portfolio as measured via NPS and retention rates

* Build partnerships with client stakeholders at the executive, technical and administrative levels

* Produce and deliver regular account reviews, health checks and business reviews to demonstrate ROI, achieved business outcomes and recommendations

* Strengthen adoption of Brightly products by delivering data-driven insights coupled with industry and Customer Success best practices

* Secure subscription renewals and support expansion opportunities by identifying account-based intelligence

* Contribute to client collateral, including white papers, webinars, events, guides, and other materials

* Serve as an advocate by working with Sales, Product and Marketing to relentlessly represent the voice of the customer

* Engage portfolio through creative and impactful one to one & one to many outreaches

* Foster an inclusive culture and promote diversity of thought internally and externally

* Contribute to team and corporate projects and initiatives to promote continuous improvement

* Develop your craft by staying current with Brightly product knowledge, Customer Success best practices, and industry and vertical trends

_Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States. _

You'll benefit from:

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here:

The pay range for this position is $78,800-$106,100 and the incentive target is 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

What you need to have:

* BA/BS degree OR 5+ years of Client Success experience in lieu of degree

* 5+ years of experience in Customer Success

* Knowledge of SaaS operations, including subscription revenue, product development cycles and operations

* Experience using Salesforce, Microsoft Office, and BI tools

* Commitment and curiosity for managing to metrics and data-driven decisions

* Excellent communication and collaboration skills to maintain strong client relationships

* Clear and concise verbal and written communication; effective with live and virtual presentations

* Strong organizational, time management and project management skills

* Diagnostic skills, to efficiently solve customer problems and engage Brightly stakeholders as needed.

* Proven ability to thrive in fast-paced professional environment and manage multiple complex assignments simultaneously.

What makes you stand out:

* Bachelor’s degree

* Experience with ChurnZero, Gainsight or similar tool

* Client Success certifications

* Background in CMMS

The Brightly culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That’s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool including protected veterans or individuals with disabilities. Reach out and we are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our team members are working effectively in a remote, virtual environment adding to our ability to offer more flexibility on how you handle your time.

Bring your curiosity and creativity and help us craft tomorrow!


Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.