The Skills and Expertise You Bring
Ability to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines
Research skills to uncover and investigate unmet needs (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation, etc.)
Research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct concept resonance and feedback research, etc.)
Business expertise: ability to understand business drivers and provide research consultation
Ability to work with partners and data from product management, design, engineering, and analytics to help teams find answers and generate revelatory insights
Synthesis expertise—ability to get to the “so what”; surfacing fresh insights and opportunity areas from research
Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies
Entrepreneurial and curious mindset, strong communication and interpersonal skills
Ability to teach others about User Experience Research
Ability to drive research programs with proven leadership skills
7+ years of proven experience conducting/leading Design Research/ User Experience Research efforts
Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred
The Team
Fidelity is committed to providing differentiated value to our clients with a personalized, proactive, intuitive, and easy experience that meets their needs. Core to meeting our strategic intent is understanding human behavior and perception assembled through meticulous research and packaged as insights that Fidelity teams rely upon to make informed decisions about the right problems to tackle, the right solutions to build, and the best execution of those solutions. In this role, you will partner closely with UX designers, product management, technologists, marketers, and data analysts to help us bring new and improved experiences to our current and prospective customers. You will report to a UX Research Director.
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.