Director, Marketing Operations role at CloudBees in Raleigh

CloudBees is powering the continuous economy by offering the world’s first end-to-end continuous software delivery management system (SDM). For millions of developers and product teams driving innovation for businesses large or small, SDM builds on continuous integration (CI) and continuous delivery (CD) to enable all functions and teams within and around the software delivery organization to best work together to amplify value creation.

CloudBees is the continuous integration (CI), continuous delivery (CD) and application release automation (ARA) powerhouse built from the commercial success of its products and its open-source leadership as the largest contributor to Jenkins and a founding member of the Continuous Delivery Foundation (CDF). With a globally distributed workforce of more than 500 employees, the company reflects the global nature of the DevOps movement.

We believe in walking the talk! From startups with full-stack developers practicing NoOps to large Fortune 100 companies, CloudBees enables all software-driven organizations to intelligently deploy the right capabilities at the right time.

Over 3,500 of the world’s best-known brands and over 50% of the Fortune 500, invest in CloudBees because of its ability to work across any cloud, in any development environment and to balance corporate governance and control with developer flexibility and freedom.

About the Role

CloudBees is seeking a motivated and experienced Director, Marketing Operations to lead the Marketing Operations Team. This role will report directly to our Chief Marketing Officer and will be responsible for overseeing and optimizing marketing processes as well as driving efficiency across marketing functions in alignment with business objectives. This role will also be responsible for implementing best practices, streamlining workflows, and leveraging technology to achieve marketing goals. The ideal candidate will have a proven track record in marketing operations, a strong understanding of technology, and a passion for driving results in a fast-paced, dynamic environment.

What You’ll Do:

Strategic Planning:

• Collaborate with the marketing leadership team to align marketing operations with overall business goals.
• Develop and implement a comprehensive marketing operations strategy that enhances efficiency and effectiveness.

Marketing Technology Management:

• Oversee the selection, implementation, optimization, and integration of marketing technologies (eg. CRM systems, marketing automation, analytics tools, etc.) to streamline operations and maximize efficiency.
• Manage relationships with technology vendors and stay abreast of industry trends.

Process Optimization:

• Develop and optimize scalable and efficient processes to maximize productivity, resource utilization, lead management, and performance measurement.
• Identify inefficiencies, gaps and areas of opportunity and implement best practices/solutions to enhance marketing operations and streamline workflows.
• Establish and enforce marketing operations best practices to ensure consistency and quality.

Data Analysis and Reporting:

• Establish metrics, KPIs, and dashboards to measure the effectiveness of marketing campaigns and initiatives.
• Analyze marketing performance data to provide insights and recommendations for optimizing marketing efforts/strategies based on performance metrics.
• Ensure the accuracy and completeness of marketing data, implementing data governance and quality control measures.

Team Leadership and Collaboration:

• Lead, mentor, train and develop a high-performing marketing operations team, fostering a culture of continuous learning and innovation.
• Stay apprised of industry trends and share knowledge as well as best practices with the team to foster a culture of continuous improvement and knowledge sharing.
• Collaborate cross-functionally with sales, product, and other relevant teams to ensure alignment and integration of marketing operations strategies.
• Work closely with the IT team to address technical issues and enhance system integrations.

Budget Management:

• Collaborate with Finance and Marketing leadership to develop and manage marketing operations budget, allocate resources effectively, and optimize spending to achieve desired outcomes.
• Monitor spending to ensure optimal allocation of resources and return on investment.

Requirements

• Bachelor's degree in Marketing, Business Administration, or related field (Master's degree preferred); or equivalent combination of education and experience.
• 10+ years of experience in marketing operations, preferably in software industry and SaaS with minimum 5+ years of People Management experience.
• Proven track record in marketing operations and driving efficiency/effectiveness.
• Strong understanding of the marketing technology landscape (including marketing automation, CRM, analytics, etc), analytics and best practices.
• Proficiency in data analysis, reporting, and using insights to drive decision-making.
• Demonstrated leadership experience in managing, motivating, and developing a team.
• Excellent communication and interpersonal skills.
• Exceptional collaboration, and project management skills with ability to manage multiple priorities.
• Strategic thinker with the ability to translate strategies into actionable plans.

We’re invested in you!

We offer generous paid time off to allow our employees time to rest, recharge and to be present with family and friends throughout the year. At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.

Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization. In the technology industry, diversity creates a competitive advantage.  CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.  CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere.

Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem-solving and better solutions for our customers and their businesses.

Scam Notice

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of CloudBees. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that CloudBees will never ask for any personal account information, such as cell phone, credit card details or bank account numbers, during the recruitment process. Additionally, CloudBees will never send you a check for any equipment prior to employment.

All communication from our recruiters and hiring managers will come from official company email addresses (@cloudbees.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent CloudBees and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at security@cloudbees.com.

We take these matters very seriously and will work to ensure that any fraudulent activity is reported and dealt with appropriately. If you feel like you have been scammed in the US, please report it to the Federal Trade Commission at:  https://reportfraud.ftc.gov/#/.

In Europe, please contact the European Anti-Fraud Office at:  https://anti-fraud.ec.europa.eu/olaf-and-you/report-fraud_en

Signs of a Recruitment Scam

• · Ensure there are no other domains before or after @cloudbees.com.  For example:  “name.dr.cloudbees.com”

• Check any documents for poor spelling and grammar – this is often a sign that fraudsters are at work.

• If they provide a generic email address such as @Yahoo or @Hotmail as a point of contact.

• You are asked for money, an “administration fee”, “security fee” or an “accreditation fee”.

• You are asked for cell phone account information.

• You are asked to cash a check for “equipment” prior to start.

• You are offered a job offer immediately or without an interview.