Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Director of Customer Success who will thrive in a dynamic start-up environment.
Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built, and launched an entirely new product category – a simple, rugged, internet-enabled smart-device and all the software that runs it – and we’re disrupting the handheld radio industry for B2B clients and frontline workers across multiple industries and verticals.
We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities and are expanding our Operations team to support this growth.
This role will be based in our North Hills, Raleigh, North Carolina HQ and we work in a hybrid model with 3 days in the office, 2 days remote, and will involve 20-30% domestic travel.
We are seeking a highly motivated Director of Customer Success to lead our customer success strategy and CS team who ensure the success and satisfaction of our SMB, Mid-Market and Enterprise customers. The ideal candidate will be a strategic thought leader, responsible for evolving a scalable customer experience for these segments from post sale through renewal; ensuring customer satisfaction, coaching team members to develop and maintain strong customer relationships, and ultimately driving high & predictable retention.
About us: company, culture & perks:
We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (best work in my life). It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of** benefits **means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.
At Relay, we offer...
100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you.
Generous Paid Time Off
401(K) Savings Plan + Company Match
Baby Cash Reward + Paid Parental Leave
Annual credit towards items that promote productivity and/or wellness. This includes smartphones, fitness trackers, gym/fitness memberships, workout equipment and more.
Free Snacks and Fun Times
Latest tech, standing desks, and all the accessories and software you need to succeed in your role