Customer Support Associate role at Alcove in Durham

Alcove in Durham is hiring a Customer Support Associate

This job might already be filled.

We live in an era trending towards the access economy with highly mobile lifestyles. Ownership of expensive, underutilized assets is considered burdensome where services such as transportation and dining can be ordered on demand. So why do we live in the stone-age when it comes to sharing rental property? Our per-bedroom leases redefine what it means to find a home anywhere in the world. We make co-living as easy as booking an Uber.

Who you are:
Are you a motivated, charming person with strong customer-service skills and a passion for helping others? If yes, we’re looking for you to be the first point of contact for potential Alcove tenants. The Customer Support Associate plays a critical role in the growth of our co-living community. You will provide a world-class experience in your local community by confidently answering questions and helping people find their ideal home and roommates.

Our team:
We are incredibly fun and hard-working. With us, you'll get immersed in start-up life, grow professionally, and be closely involved with the development of our co-living mission. You will have daily opportunities to learn and lead.

What you'll do:
• Be the Face of Alcove: You will be responsible for creating a positive first impression of the Alcove community. You will serve as the primary contact for the onboarding of new residents, as well as provide post-move-in support when required.
• Build our Community: From building relationships with residents over phone or via email, you will be an integral face of the company to the Alcove community.
• Grow our community. Pitch and convey the value of our platform to a high number of qualified leads through email, phone, text and social media platforms. Communicate leasing policy and next steps for interested applicants.
• Grow our team. Train other Member Acquisition Associates.

Key qualifications:
• Experienced. 1 - 2+ years in a Customer Service, Account Management, or similar role
• Motivated. You invest extra energy to reach your goals and create synergistic relationships with customers. You are passionate about working at a fast growing co-living startup.
• A Strong Communicator. Your writing and speaking skills are clear, personable and effective, helping you connect well with others.
• A Team Player. You are united with teammates in delivering the best experience to current and prospective members.
• Creative. You are an idea person and like coming up with smart solutions to new challenges.
• Flexible and Adaptable. Comfortable with ambiguity and flexible work environments, and must be excited to hustle to solve problems. 
• Solution-Oriented. You’ll own the member experience from the first point of engagement, generating trust and excitement about Alcove, while solving issues whenever necessary.

Why us?
• Growth-minded culture and structure for continuous feedback 
• Commitment to personal and professional development