Customer Account Manager role at Avalara in Durham

Avalara in Durham is hiring a Customer Account Manager

This job might already be filled.

Want to kick off an exciting career with a fast-growing cloud technology business in a complicated, exciting and high-growth area of regulatory compliance? We are looking for a Customer Account Manager to join our team to make an outstanding contribution to the growth of our Mid Market and Emerging Business regional sales.

Operating as part of a passionate and successful team, our Customer Account Managers will upsell and cross-selling Avalara's complete range of Tax Technology solutions and services , to our customers in the region, and working with our Customer Success Team to gain intimate knowledge of our customers business.

This is a hybrid role that must be located in Durham

What You'll Need to be Successful

  • Establish and grow professional working relationship and network with daily users up to the executive level
  • Execute campaigns and use networking opportunities and technologies to guide lead generation with existing ecommerce, retail, software projects requiring tax or cross-border compliance solutions
  • Manage a pipeline of cross-on and up sell opportunities within a set of existing accounts against a quota
  • Provide forecasts and risk analysis to direct manager and track customer and partner interaction, using Salesforce
  • Use Experience digging into prospects' pain points and validating the issues they're facing for sales calls, product presentations, webinars and face-to-face meetings and hosting demonstrations and partner webinars
  • Present a professional image via Experience establishing communication and engagement with prospects
  • Create a win-win environment for the client and Avalara by negotiating issues related to contracts, pricing and service fees.
  • Work in a team environment with a Customer Success Manager to promote client retention and satisfaction

About the Team

  • Experience in existing business, quota-carrying sales role
  • Candidate will report to Senior Manager of CAM
  • 2+ years' experience in B2B selling of managed services, SaaS software or VAT related services to tax, finance, IT or business owners at a senior level
  • Experience being held to and motivated by metrics
  • Experience establishing communication and engagement with prospects both internally and externally
  • Experience prioritizing sales opportunities based on ICP
  • Territory and account planning discipline
  • Desire to continue a career in software and technology
  • Specialized knowledge of the retail, software, logistics, finance, accounting or tax industry
  • Bachelor's degree
  • Experience using CRM systems (e.g.


Avalara's benefits for eligible employees includes company benefits such as medical, dental, and vision coverage, life, AD&D, and disability insurance, a 401(k) retirement plan, 17 days of paid time off annually, 12 paid holidays, paid parental leave, an employee assistance program, and subsidized transportation options for commuters.

All benefits are subject to eligibility requirements and Avalara reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.

We're opening this role to candidates located in commuting distance from our Durham, NC office as this will be a hybrid role.

About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now.  Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear.  It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

EEO Statement

We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.